Skeleton staff are available to answer queries via email however.
Our workshop is closed until such time as the Government lessens restrictions on none essential businesses to open once more, we will contact all customers with planned work during the closure to reschedule appointments once we are back in the office.
We can still deliver goods but possibly with some slight delays with the exception of the following Product Ranges:-
Shipping & ReturnsShipping & Returns Information
Outdoor Bits uses Royal Mail or a Courier company to deliver its packages. Due to the way in which we operate, your order may be made up of multiple packages and dispatched using differing dispatch methods. This means you may receive multiple deliveries.
Where ever possible customers will be given a choice of shipping options, most items which are held in stock will be dispatched within the same day although larger items may be sent direct from the manufacturer which of necessity incurs a longer postal delay.
Whilst every effort is made to stock every product we list on our site, this is not always possible and sometimes events outside of our control may cause a delay.
You will receive an email to confirm your order and delivery details.
Need to return an item?
You can request a return using our easy to use, online returns system. This can be accessed by logging in to your account, viewing an order and clicking the relevant 'Need to Return This Product' Link next to each product in your order.
Alternatively if you contact us reference returning a product we will generate a Return Merchandise Authorization (RMA) number manually for you which will be associated with that order.
The RMA Process MUST be followed for all returns to ensure the item is returned to the correct address and your order is processed in a timely fashion.
In addition to this policy you should also refer to our general Terms and Conditions of Sale. We know that you will be pleased with your purchases from Outdoorbits. However, there may be occasions when you will need to return items to us.
Track a Returned Item
If you have been issued with a RMA Number for a returned order, you can track updates to the return on our Returns Tracking Page.
Items Damaged in Transit
All deliveries should be carefully checked to ensure that the correct number of packages, boxes or cartons being signed for have been delivered, as no responsibility can be accepted afterwards for non or short delivery. If there is a discrepancy all deliveries should also be signed for as unchecked, damaged or both, if both apply, unless the contents of all packages, boxes or cartons delivered are checked in front of the carriers delivery person. This is when any shortages or damages or both should be noted on the consignment/proof of delivery note and signed for as such. Items should be returned in their original packaging complete with all accessories and documentation.
Once received back into our warehouse, we will issue a replacement or full refund to you via your original payment method and reimburse any reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 14 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty we will return the item to you, in this instance you will be liable for the return carriage.
Special Orders / Personalised or Custom Orders
It is our policy that we do not exchange or refund personalised items or special orders except where the item is faulty.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it is more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a direct service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.
Bargain Basement Items (Used)
Please note that our Bargain Basement Items (used) stock is sold with 90 calendar days warranty only, and therefore any claims under the warranty after 90 days of receipt will not be accepted.
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Consumer Protection Regulations (CPR) 2013 you can do so provided you inform us of your decision within 14 Calendar days of receipt. The item must not be used and must be 'as new' when returned to us. Once you have informed us that you wish to return goods under the CPR, you have 14 calendar days to do so, at your own expense. Once the item is received by us, we will issue a full refund for the product to your original payment method including postage (Except where a premium / additional delivery method was specified by the customer whereupon only standard postage fees will be refunded). Please note this policy has some limitations and does not apply to business customers. The following items are not eligible for return: electronic software downloads and opened software.
We will make the reimbursement without undue delay and not later than 14 days after either date we receive the returned goods or 14 days after you provide evidence of the returned goods.
We may make a deduction from the reimbursement for the loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
Outdoor Bits policy is one of 100% customer satisfaction.
Our main return address is shown below, note however some items will need to be returned direct to the manufacturer / distributor and in these cases you will be advised of the full address during the RMA Process:
Outdoor Bits Returns
Unit 7 Thorntree Units,
Liverton Business park