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Shipping & Returns

Shipping Information

Outdoor Bits use the Royal Mail or a Courier company to deliver its packages

Rates depend upon weight and are calculated at checkout.

Where ever possible customers will be given a choice of shipping options, most items which are held in stock will be dispatched within 48 hours although larger items may be sent direct from the manufacturer which of necessity incurs a longer postal delay.

Whilst every effort is made to stock every product we list on our site, this is not always possible and sometimes events outside of our control may cause a delay.

You will receive an email to confirm your order and delivery details.

Returns

Outdoor Bits policy is one of 100% customer satisfaction.
If any purchases fail to meet your expectations, we will exchange, issue a credit voucher or refund your purchase on condition that you return the goods within 7 days of receipt of the purchase. Goods have to be in an unused condition and with the original packing. Postage will be charged on exchanges.
Our return address is:

Outdoor Bits Returns
19 Moormead,
Budleigh Salterton
Devon
EX9 6PZ

Faulty or Damaged Items

If you are returning an item because of an error on our part or because it is defective, we will be happy to either replace the product or offer a refund for the value of the goods returned upon receipt.

If upon purchase of a self fitting item or self measured item you encounter issues whereby the unit cannot be fitted or is the incorrect size we will accept returns based around a handling fee of 15% of the value of the item.